Customer Service Representative (Order Management) - 3M

Join 3M, a global leader in innovation and customer-centric solutions, as a Customer Service Representative (Order Management) in the vibrant heart of Bali. This role is your opportunity to drive exceptional customer experiences by managing end-to-end order processing, from initial inquiry to final delivery. With a team of dedicated professionals, you'll have the chance to work with cutting-edge tools and software, ensuring seamless operations and customer satisfaction.

As a Customer Service Representative at 3M in Canggu, you'll be the first point of contact for customers, handling inquiries, resolving issues, and ensuring orders are processed efficiently. This role is perfect for someone who thrives in a dynamic environment, enjoys problem-solving, and is passionate about delivering top-notch customer service. With a competitive salary and a chance to grow within a reputable company, this is your chance to make a difference in the world of customer service.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Manage end-to-end order processing, ensuring orders are fulfilled accurately and efficiently.
• Handle customer inquiries and complaints, providing prompt and professional responses.
• Work with Salesforce and other CRM tools to track and manage customer interactions.
• Collaborate with cross-functional teams to resolve order issues and ensure customer satisfaction.
• Monitor order status and provide updates to customers as needed.
• Ensure compliance with company policies and procedures.
• Provide exceptional customer service, exceeding customer expectations.
• Participate in training and development programs to enhance skills and knowledge.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 2 years of experience in customer service or a related role.
• Strong communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Familiarity with CRM tools such as Salesforce is a plus.
• Ability to work in a fast-paced, team-oriented environment.
• Excellent problem-solving and decision-making skills.
• Willingness to travel occasionally to support field operations.

🛠️ Keahlian

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